An Enhanced Emergent Model of Knowledge Management
Background: Knowledge management (KM) is the process of employing systematic procedures to gather, create,
manage, and distribute knowledge inside an organization. Manufacturing industries are faced with numerous
challenges such as absence of skilled personnel, supply chain issues, digitization and automation challenges
which can slow down the growth of the industries who are willing to improve performance. There is a need for
manufacturing firms to integrate AI into their business while considering the mediating role of knowledge
management processes to improve manufacturing firm performance. There is paucity of mediating factors
necessary to bring about performance in manufacturing industries. These factors are necessary and relevant in
enhancing the effect of AI in manufacturing industries that help managers and employees make quick and
accurate decision, store knowledge for future use, improve creativity and help in innovation that bring about
overall industry performance, hence, the study bridges this gap.. Aim: The aim of this study is to design an
enhanced Emergent model of knowledge management processes using AI in manufacturing industries, by
identifying relevant factors that can mediate between AI and Manufacturing Industries. Building on the
knowledge base view theory, in the business domain, particularly manufacturing industries. This study covers five
relevant mediating factors including knowledge management processes, communication and collaboration,
information technology infrastructure, Risk management practices, Leadership and organizational alignment in
manufacturing industries. Method: the study enhanced an emergent model of knowledge management process by
addition of more mediating factors, through the review of relevant literatures, a total of five factors necessary for
an overall manufacturing firm performance were identified Result: The addition of the aforementioned factors
resulted in an enhanced emergent model that aids in manufacturing industry performance